Thanks ff.Thank you. His account looks good. Can you ask him to clear his cache and cookies for cadillacpower.com? It's working for the rest of us so this is a user-specific issue. If he tried a different browser he'd probably be fine as well. It's definitely not the board...
Thank you for contacting Support. Unfortunately we are unable to determine anything from the information you provided. In addition to the "hops" that you provided the most important part of the pathping is the analysis which is generated afterward.
Could you try running it again and waiting for the full analysis to be completed so that I may troubleshoot the issue further? It may take 5 or more minutes to complete fully.
Yes, this attachment helps quite a bit. We can see that whoever is having trouble is getting 100 percent packet loss on quite a few hops to the server. This will be the cause of the all the loading issues. They will need to contact their ISP and have them look into why their connection is having so much packet loss.